Product information
What are The Maccs?
Great question!
The Maccs are a blend of Belgian chocolate with a signature coconut center. Imagine if the famous Mounds Bar died, and was reborn as a rare artisanal treat, handcrafted without preservatives from the finest ingredients available.
How big are The Maccs?
Each Macc varies slightly in weight and size. It takes 1-2 bites maybe even 3 to eat a Macc. Michelle can take 10 bites – she nibbles as we hear many customers do. Each Macc is between .8 - .12 ounces and about 1.5” x 1.5”, depending on the flavor.
How many Maccs should I order?
Experience has shown us that no one can eat just one Macc. If you’re ordering for a gift or a party, we suggest choosing the Build Your Dozen or Variety Pack. The more Maccs, the merrier.
Are The Maccs Perishable?
YES! Maccs are perishable. We bake to order and ship. If you do not eat your Maccs right away, store them in the fridge or even better the freezer so that your Maccs stay in their freshest state. As with any fresh baked product that has no preservatives Maccs are perishable.
Can I freeze The Maccs?
Yes, please do. If you’re not going to eat your Maccs right away, we recommend freezing them. The Maccs are outrageously delicious right from the freezer. In fact,
Are The Maccs gluten-free?
Yes. Maccs are naturally wheat and gluten-free. They’re made on equipment that’s wheat and gluten-free and have been tested to be gluten-free. But, since we bake in a bakery that does use wheat flour we’re not gluten-free certified, so you may want to check with your doctor before eating a Macc.
Are there egg products in The Maccs?
No. We don’t use eggs in any of our products.
Are there nuts in Maccs?
Allergen Note (Peanuts + Hazelnuts): Apple Cinnamon, Simple Milk, and Hazelnut Maccs are all made on the same equipment used to produce our Peanut Butter Maccs. Because of this shared equipment, even the Milk Chocolate flavors that do not contain nuts as ingredients may have trace exposure to peanuts and hazelnuts, and we cannot guarantee the absence of cross-contamination for any Maccs covered in Milk Chocolate.
Macadamias + Other Tree Nuts: We do make a Macadamia Macc but it is produced on separate equipment.
Our Discovery Pack does not contain macadamias, cashews, pistachios, walnuts, or pecans, and we do not currently use those nuts in the products included in that pack.
Do Maccs contain dairy?
Yes.
Do Maccs contain soy?
Yes. Soy Lecithin is an important natural emulsifier for high-end chocolates. It prevents the cocoa and cocoa butter in the chocolate from separating.
How should I store my Maccs
Your Maccs are baked to order, so they are in their freshest state. If you do not eat your Maccs right away, FREEZE them so they stay that way.
This is a craft product. Unlike mass-produced candies that are filled with chemicals and preservatives. This natural and handcrafted treat is much more susceptible to environmental factors. To enjoy the nuances of the Maccs, bring them to room temperature. To store the Maccs and enjoy later, keep them in the freezer. When ready, bring them to room temperature. Maccs freeze perfectly, and many of our customers enjoy Maccs straight from the freezer.
Ordering Information
What are your operating hours?
We’re open Monday - Friday from 8 am to 4 pm EST. We do take the weekends and usually major holidays off.
Please email us: hello@themaccs.com and a member of The Macc team will get back to you shortly!
What is your return/exchange policy?
We’re pretty confident that you’ll love your Maccs when they arrive. If you do have an issue with your order please let us know. We will do everything in our power to make it right.
The Maccs are a perishable item that cannot be returned. We do always want you to have a great Macc experience, so please email us at: hello@themaccs.com with any issues.
When checking out of The Maccs website, Customers agree to the following agreement:
“By submitting my order: I understand once my Maccs are delivered, I am responsible to get my package out of my mailbox, porch or delivery area to prevent them from melting in the warm weather. All transactions are secure and encrypted.”
For more information, please email hello@themaccs.com
Can I send The Maccs as a gift?
Of course, you can. We are always honored when Maccs are shared as a gift. For more information, visit our gift card page.
Can I purchase a gift certificate?
Of course, you can. Click here to learn more about our gift cards.
Can I make a custom order?
Please email us at hello@themaccs.com and we will do our best to accommodate your request.
Can I use more than 1 coupon code at once?
No, using more than 1 code at a time is restricted by our Website Platform. As a small business, we do our best to be as generous and appreciative of your business when we give out our Macc gifts and coupon codes.
Shipping and Delivery
How long will it take for my Maccs to arrive?
Your Maccs are baked fresh to order just for you. Depending on your place in line and time of year, that happens in 2 to 3 days (weekdays only) from the time you place your order. Holiday times will take longer. Maccs freeze perfectly. If timing is important, order your Maccs early or email us to let us know so that we can accommodate your needs.
Summer shipping, or if you live in a warm climate, add 1 day. We tuck your Maccs away in our freezers overnight before they ship to you.
Standard shipping takes 1 – 3 days, depending on your location. Expect delays during the holidays. If timing is a factor choose expedited service at checkout or email us at hello@themaccs.com
If you need your Maccs by a certain date, make sure to let us know.
During the summer months please be patient. We have a tried-and-true process so that your Maccs arrive perfectly BUT you must MEET YOUR MACCS. They cannot survive a hot mailbox or porch after their travels to you.
Everyone who supports this independent woman-owned business knows we are not a shipping company. Therefore, we ask you to promise to: MEET YOUR MACCS when they arrive.
NOTE: We are not responsible for melted Maccs after the delivery. The Maccs use excellent-quality of Belgian chocolates. This means they are particularly sensitive to heat. They cannot withstand hot porch-life after their travels to you.
If you have any special delivery needs, please let us know at hello@themaccs.com or leave a message at 1-800-674-0375 before purchasing.
Can I make a change to my order?
Once you have ordered your Maccs if you need to change your order, you can do so up until 7:00 AM EST the following day. We cannot accept any order changes after that time. Please make sure to email hello@themaccs.com so that we can accommodate your order change.
Where do you ship to?
We ship Maccs to every street address in the continental United States.
Is the delivery date guaranteed?
Once the Maccs are in the shipping company's hands, it is out of our control. We are not the shipping company. It is in our hands to make it Macc right. Please get in touch with the shipping company first for proof of delivery. Once you do that we can jump in to help and will reship another order if necessary.
If a delivery is needed for a special event or specific date, we highly recommend contacting our customer service team at hello@themaccs.com before purchasing.
What happens if my order is delayed?
Once the Maccs leave our bakery, we rely on the shipper to get them to you in the estimated delivery time, pending no weather delays.
If you fill in the correct and complete address when you place your order, your Maccs ‘should arrive on time. If they do not, we will do everything we can to help get your Maccs to you in the event of an issue.
If you have any special delivery needs, please let us know at hello@themaccs.com or give us a call: 1-800-674-0375.
Do you ship during hot Summer?
PLEASE visit our SUMMER SHIPPING Info page
Yes, we do ship during the Summer. Maccs are shipped with reusable cold packs and insulated liners. Some orders may require 2nd Day shipping.
Please keep track of your order status and meet your package as soon as it arrives. REMEMBER to MEET YOUR MACCS. Maccs cannot survive in a hot mailbox or on a sunny porch at the end of their travels to you. You MUST be on the lookout for your Maccs so keep your eyes and ears open once you get your tracking number.
NOTE: We are not responsible for melted Maccs upon delivery. The Maccs use excellent quality of Belgian chocolates. This means they are particularly sensitive to heat. They do not withstand porch-life.
Again, to get the full skinny on summer shipping go to THIS PAGE!
